Q: How do I purchase custom items?
A: Put whatever item you like in your cart and check out! Feel free to leave whatever details you would like in the comments section and I will be in touch within 24 hours to get more details, if needed.
Q: How do your custom dolls work?
A: I love making dolls that look like the kiddo receiving it! In order to have one made to your specifications, I will follow up with asking exact details to make the perfect custom order. I will ask the details of skin color, hair color, hairstyle, and clothing option(s).
Q: What is your turnaround time?
A: 14 days is our standard grace time to create your custom order. Depending on your order a longer amount of time may be needed. If you need a rush put on your order there, there is an additional $10 RUSH fee. That guarantees your order to leave my studio within 72 hours of payment.
Q: How do you recommend cleaning your dolls?
A: Spot clean or hand wash for best results. For those tougher stains, try taking a tiny amount of clear liquid dish soap, watered down, and a clean white wash cloth and spot cleaning.
Q: What types of payment methods do you accept?
A: I only accept PayPal at this time. PayPal has the ability to use your debit/credit card, so don't let this scare you off!
Q: What service do you use to ship packages?
A: We use the United States Postal Services (USPS) to ship packages. All packages will come with a tracking number. An email will be sent to you once a label is generated, so you are able to track it.
Q: Do you combine shipping?
A: Absolutely! If you purchase all of the items you would like at the same time, the shipping calculator will automatically combine shipping for you. If there are any overages, you will be refunded that portion!
Q: What is your return policy?
A: Please check out my policies page for this information.