Q: How do I purchase custom items?
A: Put whatever item you like in your cart and check out! Feel free to leave whatever details you would like in the comments section and I will be in touch within 24 hours to get more details, if needed.
Q: How do your custom dolls work?
A: I love making dolls that look like the kiddo receiving it! In order to have one made to your specifications, I will follow up with asking exact details to make the perfect custom order. I will ask the details of skin color, hair color, hairstyle, and clothing option(s).
Q: What is your turnaround time?
A: 14 days is our standard grace time to create your custom order. Depending on your order a longer amount of time may be needed. If you need a rush put on your order there, there is an additional $10 RUSH fee. That guarantees your order to leave my studio within 72 hours of payment.
Q: How do you recommend cleaning your dolls?
A: Spot clean or hand wash for best results. For those tougher stains, try taking a tiny amount of clear liquid dish soap, watered down, and a clean white wash cloth and spot cleaning.
Q: What types of payment methods do you accept?
A: I only accept PayPal at this time. PayPal has the ability to use your debit/credit card, so don't let this scare you off!
Q: What service do you use to ship packages?
A: We use the United States Postal Services (USPS) to ship packages. All packages will come with a tracking number. An email will be sent to you once a label is generated, so you are able to track it.
Q: Do you combine shipping?
A: Absolutely! If you purchase all of the items you would like at the same time, my shipping calculator will automatically combine shipping for you. If you buy them all individually, I can not combine shipping, So sorry!
Q: What is your return policy?
A: Please check out my policies page for this information.