FAQs

Q: How do I purchase custom items?

A: Put whatever item you like in your cart and check out! Leave the details you would like in the comments section (it's a small rectangular box during the checkout process) and I will be in touch within 24 hours to ask more info, if needed.

Q: How do your custom dolls work?

A: I love making dollies that look like the kiddo receiving it! In order to have one made to your specifications, I will follow up with asking details to make a perfect custom order. There is a picture of the details, please leave those in the comments when you check out (skin tone, hair color, hair style, clothing, & shoe choice). If it's left blank, that's ok! You will receive an email within 24 hours.

Q: Why don't I see where to pick fabrics from?

A: Due to the sheer volume of fabric options I have in my studio, it's impossible for me to take a picture of every print! I did try but once the count hit over 475 I realized how overwhelming it is! Once your order is received I send out a personal email, asking questions to pair down options to show you.  

Q: What is your turnaround time?

A: 14-21 days is our standard grace time to create your custom order. Depending on your order a longer amount of time may be needed. This time does not include shipping.

Q: How do you recommend cleaning your dolls?

A: Spot clean or hand wash for best results. For those tougher stains, try taking a tiny amount of clear liquid dish soap, watered down, and a clean white wash cloth and spot cleaning.

Q: What types of payment methods do you accept?

A: All major credit cards and PayPal are accepted at this time.

Q: What service do you use to ship packages?

A: We use the United States Postal Services (USPS) to ship packages. All packages will come with a tracking number. An email will be sent to you once a label is generated, so you are able to track it. If you choose to ship with another carrier, you will incur the extra expense.

Q: Do you combine shipping?

A: Absolutely! If you purchase all of the items you would like at the same time, the shipping calculator will automatically combine shipping for you.  If there are any overages, you will be refunded that portion. 

Q: What is your return policy?

A: Please contact me if you are not 100% satisfied with your purchase, I will do my best to rectify the issue. There are no returns on custom orders and all face masks are final sale.